Last updated: 9 September 2026

1. Order Processing Time

All orders are processed within [1–3] business days (excluding weekends and public holidays) after payment is confirmed. Once your order has been processed, you will receive a confirmation email with your order details.

2. Shipping Rates and Methods

Shipping costs and delivery options are calculated at checkout based on your delivery address, the weight of your order and the shipping method selected.

We currently offer the following delivery options:

Prices are based on typical tracked parcel rates for small and medium parcels in 2026. Delivery for larger furniture items may require a separate quote.

3. Delivery Timeframes

Delivery timeframes are estimates only and start from the date your order is dispatched, not from the date of order. We will make every reasonable effort to deliver within the estimated timeframe, but we cannot guarantee exact delivery dates, particularly during busy periods or due to circumstances beyond our control (e.g. adverse weather, carrier delays or customs processing).

4. Tracking

Once your order has been dispatched, we will send you a shipping confirmation email containing your tracking number (where available). You can track your order using the carrier’s website or by contacting us.

5. Delivery Address

Please ensure your delivery address is accurate and complete at the time of ordering. We are not responsible for packages that are delayed, lost or returned to us due to incorrect or incomplete address details provided by you. Any costs incurred for re-delivery or return shipping in such cases will be your responsibility.

6. Failed or Unsuccessful Delivery

If a delivery attempt is unsuccessful and the package is returned to us, we will contact you to arrange re-delivery or a refund (excluding any shipping costs incurred). Additional shipping charges may apply for re-delivery.

7. Damaged or Lost Packages

If your order arrives damaged, please contact us within [X] days of delivery with photos of the damaged item(s) and packaging, and we will arrange a replacement or refund as appropriate.

If your package is lost in transit, please contact us so that we can investigate with the carrier. We will resolve the matter as quickly as possible.

8. International Shipping 

For international orders, the recipient is responsible for any customs duties, taxes or import fees imposed by the destination country. Delivery times for international orders may be affected by customs clearance and are estimates only.

9. Contact Us

If you have any questions about our shipping policy, please contact us at sp2s030201@gmail.com or write to:

STUDIO X FURNITURE LIMITED 40 Brackenwood Crescent, Bury St. Edmunds, Suffolk, England, IP32 7IN